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We specialise in developing & implementing tailored Express Service Systems(ESS) that enhance workflow efficiency and service capacity for automotive dealerships and service centres.
EXPRESS SERVICE SYSTEM
EXPRESS SERVICE SYSTEM
EXPRESS SERVICE SYSTEM

From initial consultation to execution, we guide clients through every step, ensuring a high-performance service model that improves customer satisfaction and profitability. We are equipped to design and implement ESS for both Internal Combustion Engine (ICE) vehicles & Electric Vehicles (EVs), ensuring future-ready solutions.

one

Consultation and Analysis

We begin by immersing ourselves in your current operations to uncover opportunities for efficiency and alignment.

two

Process Design Optimisation

With insights in hand, we architect a service model tailored to your business needs and operational goals.

three

Equipment and Infrastructure

We ensure your physical setup is equipped and configured for high-performance service delivery — now and into the future.

four

Installation and Training

We manage the rollout of your workshop installation with precision, ensuring your team is fully prepared to operate within the new system.

five

Performance and Improvement

Our partnership doesn’t end at launch — we track results, refine processes, and help you scale success over time.

Consultation & Analysis

Every successful ESS begins with a deep understanding of your current operations and objectives.

Assessing dealership or service centre needs and performance goals.
Identify the most frequent model being serviced in the workshop to be utilised as a benchmark for the ESS.
Custom Conduct a workflow analysis on current procedures to identify potential bottlenecks and inefficiencies in the existing service process.
Establishing a streamlined service workflow and service schedule from customer booking to vehicle pickup.
Establishing a streamlined service workflow & service schedule from customer booking to vehicle pickup.
Allocating space, resources and personnel to ensure optimal efficiency.
Incorporating technology and automation where applicable to enhance speed and accuracy.
Structuring job roles and responsibilities to support an efficient, synchronised service process.

Process Design Optimisation

Using industry best practices, we design a structured Express Service System tailored to your business.

Equipment and Infrastructure

A well-implemented ESS requires the right tools and infrastructure.

Recommending essential service equipment, including hoists, diagnostic tools, and ExpressService (ES) Trollies to improve workflow efficiency.
Ensuring equipment selection aligns with OEM standards and operational needs of the designated ESS bay.
Designing workshop layouts that maximise space utilisation and minimise unnecessary movement.
Future-proofing service infrastructure for scalability and evolving technological advancements, including EV-specific service requirements.
Coordinating with service teams and management to roll out process changes
Conducting staff training sessions on new workflow procedures, equipment usage, and efficiency strategies.
Establishing standard operating procedures (SOPs) to maintain consistency and service quality.

Installation and Training

Once the workshop service system is designed, we oversee the implementation process to ensure a smooth transition.

Performance and Improvement

An effective ESS is an evolving workshop service system that requires ongoing refinement.

Post-implementation assessments to ensure key performance indicators (KPIs) are met.
Data-driven insights and recommendations for continuous process optimisation and potential expansion of the ESS to other makes and models.
Ongoing support and troubleshooting to address operational challenges and enhance efficiency.

By partnering with UNIPAC Engineering, dealerships and service centres gain a reliable consulting partner dedicated to optimising express service operations. Our expertise ensures that your ESS is not just a concept but a fully functional workshop service system that drives business success and customer satisfaction, whether servicing ICE or EV vehicles. Discover our works today to see how we deliver results for businesses like yours. 

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FAQs

What is involved in a workshop installation process?

A workshop installation  begins with consultation and analysis to understand your space and needs. The design is then planned to optimise workflow and efficiency. Once approved, equipment and infrastructure are installed, followed by staff training. This process ensures your workshop service system is tailored to your business and ready for smooth operation from day one.

A workshop installation with UNIPAC begins with a detailed consultation and site analysis to understand your space and workflow requirements. From there, our team designs a workshop service system that optimises efficiency and safety. Once approved, we manage the full installation — from equipment and infrastructure through to staff training — so your workshop is ready for seamless operation from day one. 

How long does it take to complete a workshop installation?

The time required depends on the size and complexity of the installation. Smaller projects can often be completed in a few days, while larger workshop service systems may take several weeks or months. Clear planning and project management help minimise downtime so your operations can get up and running as quickly as possible.

Timeframes depend on project size and complexity. Smaller fitouts can often be completed within days, while larger, customised workshop installations may take several weeks. With UNIPAC’s project management, downtime is minimised so you’re operational as quickly as possible.

What types of workshop installations are available for my business?

Workshop installations can range from basic service bays through to fully customised systems designed for high-volume operations. Options may include vehicle hoists, lubrication systems, tool storage solutions and diagnostic equipment. Each installation is designed to match your workflow and support the efficiency and safety of your team.

UNIPAC delivers everything from standard service bays to fully customised systems for OEMs and high-volume service centres. Options include vehicle hoists, lubrication systems, tool storage, and diagnostic equipment. Each workshop service system is designed to suit your processes, maximise space, and support safe, efficient operations.

How can I optimise my workshop installations for efficiency?

Efficiency comes from a well-planned layout that reduces wasted movement and maximises space. Choosing the right equipment, ensuring proper staff training and keeping systems maintained also play a key role. A professional workshop installation ensures your service system is not only functional but also designed to improve productivity over the long term.

Efficiency comes from smart design and expert execution. UNIPAC’s workshop installations focus on layouts that reduce wasted movement, maximise space, and improve workflow. The right equipment selection, staff training, and proactive maintenance are also key to long-term productivity and consistent service quality.

What are the benefits of a well-installed workshop system?

A properly installed workshop system improves workflow, reduces downtime and creates a safer environment for staff. It also helps extend the life of your equipment and ensures consistent service quality for your clients. With the right installation, your business can achieve greater efficiency, smoother operations and stronger overall performance.

A professionally delivered workshop service system improves workflow, reduces downtime, enhances safety, and extends equipment life. With UNIPAC’s experience in workshop installations, you gain a high-performing service environment built to OEM standards and ready for future growth.